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Top 5 Ways AI Is Assisting Customer Service

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Customer Service

Customer support expectations are through the roof. When every business is offering customer support, you need to find ways to stand out. In this digital era, when competition is cutthroat and technology is advancing at the current pace, meeting customers’ expectations can become quite a challenge. 

Three years ago, when I started my business, offering customer service was considered a bonus. Now, this is the industry standard. If you are not offering top-class customer service, you can forget about customer retention. 

Nowadays, offering a good service or product is not enough. Customers want you to offer them all-round services if you want them to make transactions. It includes the best product, advanced experience, affordable price tag, best customer support, and the list goes on. 

This is where AI can help, especially if you are looking for a budget-friendly option. 

Top 5 Ways AI Is Assisting Customer Service

The only way to offer top-notch customer support without breaking the bank is to leverage AI. 

If you are a business owner struggling with customer support, keep reading as we discuss the top 5 proven ways to use AI for customer service.

  • Stand Out In the Market 

In the business world, competition will drive you crazy. If you want to stand out, offer something better, or just improve your product; you need a blueprint of competitor strategy. 

You will select a top competitor, look at the strategy, optimize it as per your brand, and notice the impact. For instance, an Internet Service Provider will look at the top contenders as Spectrum. The brand does not just meet the industry standards but surpasses the expectations of the customers. It offers 24/7 customer support in multiple languages. To stand out, it also offers online services like Spectrum Internet for its customers.

That said, before the advent of AI, conducting competitive analysis was quite challenging. However, with the introduction of AI, businesses can now replicate, optimize, and improve their strategy in a jiff.  You may use tools like Crayon, Kompyte, Elicit, and Cohesive, which are top AI competitor analysis tools. 

  • Prioritizing and Sorting

Companies receive thousands of calls every day. In this case, most companies opt to put customers on hold, adding to the frustration. This is the reason prioritizing and categorizing calls is important. 

Now, most experts will tell you that prioritizing queries can be challenging. It is correct but only if you are doing it manually. When you leverage AI, prioritizing calls and queries becomes like a walk in the park. 

You can pick a keyword for each trigger, automate the call redirection, and AI will do the rest. Today, nearly 87% of customer representatives accept that using AI has helped them boost their productivity. 

  • Personalization 

Most companies have standard templates that they send for every query. The worst part of using a template is that there is a high chance of error. Every time you receive a query, you just copy-paste the same message. 

In case of calls, companies train representatives to repeat the same message, apologize for the inconvenience, and redirect the call. There is no doubt it is time efficient, but it can impact customer retention. As per a recent study, 54% of customers expect a customized reply. 

If you aim to offer time-efficient yet personalized customer support, AI can help. For every query, it will curate a personalized message within seconds. Most of the tools for live chat offer personalized message options, so your customer receives perfect replies every time.  

  • Consistent Communication Style

Every brand has a persona. It reflects in your communication, marketing language, and even brand strategy. It helps your brand to reach the targeted audience. The problem arises when you do not follow the persona on all the channels. 

For instance, Duolingo has a very quirky and fun persona. Regardless of the communication channel you choose, the customer support and the marketing team will maintain the brand persona. Comments are always fun– relevant yet witty. This helps them retain their customers and keep things interesting. 

To stay consistent, you need to spend a lot of money on training, which can be challenging for small businesses with limited budgets. This is where AI can help. Most of the AI tools have full customization options. You can set your brand persona requirement and leave it to AI. It will ensure consistency regardless of the communication channel. 

  • Proactive Feedback Collection 

Feedback is one of the simplest ways you can retain your customers and boost customer satisfaction. This is the primary reason why most big brands have follow-up sessions with their customers. Even for recorded calls customers are asked to rate their experience after the call.

While rating is a good way to understand the customers’ satisfaction, it offers no information about customers’ expectations. This is where you can leverage AI and schedule feedback for every customer interaction. 

The feedback process can be a simple rating form, a follow-up call, or just a simple feedback quiz. You can schedule a follow-up after the ticket is closed or you can trigger it every month, AI offers you the option to pick a time. 

Best AI Tools for Assisting In Customer Support 

Drift to Stand Out in the Market

Drift is one of the valuable customer service tools. It can pick website visitors and turn them into qualified leads. This tool is ideal for brands with high-value goods. 

Zendesk for Prioritizing and Sorting

Zendesk is a very fun personalizing and sorting tool. It tracks the tickets, organizes tickets, categorizes the customers, and handles SLA management as well. 

Ada for Personalization

Ada is a very good personalization tool that can gamify the user experience. Eventually, this can boost engagement and improve the overall experience. 

Yext for Consistent Communication Style

Yext is an ideal tool for consistent brand voice across all communication channels.  

Medallia for Proactive Feedback Collection 

Medallia is an ideal tool that can help in feedback collection from your customers via surveys, emails, social media, etc. 

BUSINESS

Demand Planning – Solutions for Reducing Manufacturing Overproduction and Waste

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Demand Planning

Manufacturers constantly walk a fine line between producing enough and producing too much. When output exceeds demand, excess stock fills warehouses, ties up valuable capital, and often ends up as waste. When production falls short, shelves go empty, and loyal customers turn to competitors. 

Striking the right balance is harder than it looks, especially with shifting markets and unpredictable consumer behavior. That’s why demand planning has become such a cornerstone of modern manufacturing. When done well, it reduces waste, prevents shortages, and protects profitability.

What Demand Planning Really Means

At its core, demand planning is the process of forecasting customer needs and aligning them with supply chain management. It makes sure products are ready when needed and in the exact quantity customers require.

The process typically begins with a thorough analysis of historical sales data, current market conditions, and demand variability. These inputs are used to build a forecast that predicts future needs with greater accuracy. 

Companies can then anticipate inventory requirements, adjust production schedules, and even prepare for the introduction of new products or product lines. This alignment doesn’t just improve efficiency; it also improves customer satisfaction and profitability.

Why Overproduction Still Happens

Despite advances in supply chain systems, overproduction remains common. Businesses often overproduce out of caution, worried about shortages or spikes in demand. Yet this strategy backfires. Excess stock leads to hidden costs in storage, depreciation, and waste management. The issue isn’t limited to one sector either.

Take the fashion industry as an example. According to the Public Interest Research Group, about 30% of all clothes produced globally are never sold. These unsold items are often destroyed by retailers rather than donated or recycled. It’s one of fashion’s “dirty open secrets” and highlights how inaccurate forecasts can snowball into enormous waste.

This isn’t just an environmental problem. It’s a financial one too. Holding unsold stock adds up quickly once warehousing, handling, and markdowns are factored in. Demand planning, when executed with precision, directly addresses this risk.

The Bullwhip Effect: A Hidden Enemy

Another challenge is the bullwhip effect. This phenomenon occurs when small fluctuations in retail demand cause amplified shifts upstream in the supply chain. For example, a modest uptick in consumer purchases can lead manufacturers and suppliers to ramp up production far beyond actual need.

Better demand planning through accurate forecasts and tighter communication across supply chain participants helps smooth these fluctuations. It brings clarity to each stage of the chain, reducing the costly ripple effect of overreaction.

The Power of Data and Technology

In the past, demand forecasts relied heavily on spreadsheets and basic statistical tools like regression analysis. While these methods remain useful, modern supply chains demand more agility. Automated systems, machine learning, and AI-powered platforms now play a key role, as noted by MCA Connect.

The impact of AI on demand planning is significant. One study by IBM found that AI-powered forecasting tools can reduce errors by up to 50%. Even more compelling, they can also cut lost sales from inventory inefficiencies by as much as 65%. That’s a double win, companies reduce waste from overproduction while simultaneously capturing more revenue.

These systems also handle disruptions better. For instance, sudden supply chain delays, global events, or changing consumer behaviors can be modeled in real time. Forecasts adapt faster, making companies more resilient.

Collaboration Across Departments

Technology alone can’t solve the problem. Effective demand planning depends on collaboration across the organization. Sales teams bring customer insights, marketing provides visibility on promotions, and finance offers a perspective on profitability targets. Without this cross-functional communication, forecasts remain siloed and incomplete.

Imagine a company preparing for a major product launch. If marketing doesn’t share campaign timelines with supply chain managers, the factory may underproduce or overproduce, either of which is costly. Shared data and regular communication prevent these disconnects.

Scenario Planning and Flexibility

The last few years have shown just how unpredictable the world can be. Global events, trade disruptions, or even sudden weather patterns can flip demand forecasts upside down. Businesses that rely on a single forecast risk being caught off guard.

Scenario planning offers a safeguard. By running “what if” models, companies can prepare responses for multiple situations. This flexibility, paired with adaptable production systems, allows them to scale up or down quickly without generating excess waste.

Inventory Optimization as a Strategic Goal

Inventory is often where overproduction becomes most visible. Demand planning helps companies optimize inventory levels using techniques like dynamic reorder points, safety stock analysis, and real-time monitoring.

Instead of maintaining bloated warehouses, businesses keep lean inventories that still meet customer demand. This approach reduces holding costs, frees up capital, and improves sustainability metrics. It also creates more room for innovation since companies aren’t bogged down by managing surplus stock.

Sustainability and Brand Perception

Overproduction not only hurts the bottom line, but it also damages a brand’s reputation. Modern consumers are increasingly aware of the environmental toll of waste, and many expect companies to address it.

According to Nielsen, 78% of global consumers believe companies should be required to provide full supply chain transparency. Shoppers want this information so they can make more informed choices.

This shift in consumer mindset means demand planning is no longer just an operational necessity. It’s part of a company’s social responsibility. Businesses that reduce waste demonstrate that they are listening to their customers and taking accountability for their environmental impact.

FAQs

How is demand planning different from supply planning?

Demand planning focuses on forecasting what customers will buy, while supply planning ensures those products are produced and delivered efficiently. Both are connected, but demand planning looks outward at customer needs, and supply planning looks inward at operations and resources.

How does demand planning impact supplier relationships?

Effective demand planning improves communication with suppliers by providing them with more accurate forecasts. This reduces last-minute changes, avoids bottlenecks, and builds trust. Strong supplier alignment often leads to better pricing, improved service, and more resilient supply chains.

Is demand planning useful for small and mid-sized businesses?

Absolutely. While large corporations use advanced AI systems, smaller companies benefit from demand planning too. Even simple forecasting tools help reduce stockouts, cut waste, and improve customer satisfaction. For smaller firms, the financial impact can be even more significant.

Overall, demand planning is more than a tool; it’s a philosophy of aligning production with reality. By embracing data-driven forecasting, improving collaboration, and preparing for multiple scenarios, manufacturers can significantly reduce overproduction and waste.

The benefits go beyond efficiency. Companies save money, reduce their environmental footprint, and build stronger relationships with customers. 

As industries face growing economic and sustainability pressures, demand planning remains one of the strongest levers for long-term success.

The future belongs to organizations that can anticipate demand with clarity, act with flexibility, and produce with purpose. For them, waste isn’t a cost of doing business. It’s an avoidable outcome- one that smart demand planning helps eliminate.

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A Quick Guide to Choosing the Right Internet for Your Business

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Internet

How does a typical day in your life as an entrepreneur look? You respond to emails, jump on video calls, manage cloud-based apps, and process online orders. All of this is possible only if you have the internet.

Just having an internet connection is not enough, though. Slow speeds or constant downtime can easily throw off your entire day, frustrate your team, and even cost you customers. This is why choosing the right internet connection is important.

This means you must find a connection that meets your unique needs for speed, reliability, and security, not just pick the cheapest plan.

In this guide, we’ll walk you through the essentials, so you can pick the perfect internet plan. 

#1 Know the Different Types of Business Internet

There are several options for business internet.

DSL is probably the most basic option out there. It’s an affordable option that uses existing phone lines to provide service. While it’s generally slower and less reliable than cable or fiber, it can be a good choice for very small businesses with basic internet needs.

Cable internet steps things up quite a bit. It offers good speeds for moderate business needs like browsing and occasional video conferencing. However, it operates as a shared network, so speeds can fluctuate during peak hours due to network congestion.  

The fastest option out there is fiber. Instead of using old copper cables, it sends information as flashes of light through tiny glass or plastic strands. This allows it to deliver much faster speeds and a bigger bandwidth than traditional cable or DSL.

WOW! fiber internet for business, for example, allows downloading files and loading websites as quickly as possible. You also get equally fast upload speeds. This is a significant advantage for businesses that rely on cloud services, frequent data backups, or remote work. Speeds often exceed 1 Gbps, with some reaching as high as 10 Gbps.

#2 Determine the Speed and Bandwidth You Need

Internet speed is an important metric, but it is often confused with bandwidth. While speed refers to how fast data travels, bandwidth represents the total capacity of the connection.

Don’t pick any random Mbps number because it sounds impressive. Count the number of users and devices. This includes not only employees’ laptops and phones, but also point-of-sale systems, security cameras, and video conferencing equipment.

Factor in how the internet is used as well. Is it for basic browsing and email, or are there more data-heavy tasks involved, such as cloud-based collaboration or running security systems?

For basic tasks like sending emails and browsing the internet, around 25–50 Mbps should be enough. Aim for 100–250 Mbps if your daily tasks involve video meetings or cloud storage.

Tasks like large file uploads and video production are data-intensive. Look for an internet connection that offers 500 Mbps or more. Fiber internet is the best option because of the speed it offers.

Note that the Federal Communications Commission (FCC) has updated its recommended internet speeds for businesses. The new benchmark for business internet speeds has increased significantly, from 25 Mbps download and 3 Mbps upload to 100 Mbps download and 20 Mbps upload.

#3 Don’t Forget About Security

Fast internet is great. But if it leaves your business exposed, it’s not worth it. Cyberattacks are a growing threat to businesses. One study published in ScienceDirect states that small to medium-sized businesses are particularly vulnerable to cyberattacks. Small businesses, especially, are three times more likely to become victims than larger companies.

Common threats include phishing scams, malware, botnet attacks, and ransomware. This is why cybersecurity should always be part of the conversation when you’re choosing a provider.

At the very least, check whether the internet service comes with built-in protections like firewalls, DDoS protection, or secure routers. 

Some providers bundle security features right into their business plans. This type of solution often includes smart features like global threat intelligence that updates frequently, a real-time monitoring dashboard, and customizable web filters.

Many internet service providers offer a free desktop security suite. It gives real-time protection, automatic updates, and spyware detection for up to 25 business devices. These solutions are designed to be user-friendly. You can simply download and activate the protection without needing specialized IT knowledge.

If you deal with sensitive customer data, like credit card numbers or health records, security becomes even more critical. Ask your provider about encryption, VPN compatibility, and how they handle outages or breaches.

Finding the perfect internet solution for your business is not as stressful as you think. More than just comparing prices and advertised speeds, consider how it affects productivity, security, and long-term growth.

Your internet connection does more than just let you browse and send emails. It powers your communication, shapes the customer experience, and determines your ability to compete in a digital world.

So, take your time, ask questions, and pick a solution that supports both today and tomorrow. A little research now can save you a lot of headaches later and keep your business running at full speed.

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AI Isn’t Replacing Recruiters — It’s Elevating Specialized Pharmaceutical Hiring

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Pharmaceutical Hiring

In today’s AI-driven world, many fear technology will eventually replace human jobs. Recruitment, with its reliance on judgment and interaction, feels especially vulnerable. Yet in specialized fields like pharmaceutical hiring, AI complements recruiters by automating tasks rather than making them obsolete.

AI is becoming a powerful co-pilot, which is enhancing rather than replacing specialized pharmaceutical hiring. The industry’s complexity and regulations require human expertise, discretion, and connections that extend beyond AI’s scope. From drug development nuances to compliance and cultural fit, the recruiter’s role remains indispensable.

In this article, we will examine how AI tools, from candidate sourcing to data analytics, empower recruiters instead of replacing them.

The Unique Challenges of Pharmaceutical Hiring

Pharmaceutical recruiting is unlike any other sector, with higher stakes and a narrower talent pool. Roles demand scientific expertise, regulatory knowledge, and business acumen. Candidates must possess technical skills while understanding the strict compliance standards governing the pharmaceutical industry.

A key challenge in pharma hiring is bridging scientific innovation with commercial success. For example, specialized pharmaceutical sales recruiters must identify candidates who combine scientific credibility with persuasive communication. They must uphold ethical standards in a regulated environment, which ensures compliance and drives meaningful market impact.

CulverCareers highlights the benefits of working with a recruiter. They can source experienced pharmaceutical and medical sales professionals to strengthen your team. Recruiters also guide you in selecting between sales representatives, analysts, veterans, or specialized professionals tailored to your organization’s needs.

AI as a Tool for Efficiency

Artificial intelligence is reshaping pharmaceutical hiring by minimizing repetitive tasks and speeding up decision-making. From scanning résumés instantly to analyzing candidate profiles for skill alignment, AI allows recruiters to prioritize relationship-building and strategic placements. 

Automation further supports compliance tracking, interview scheduling, and candidate success predictions, which streamlines the recruitment cycle effectively.

According to Gallup’s latest study on AI adoption, 93% of Fortune 500 Chief Human Resource Officers (CHROs) confirm using AI tools. These technologies enhance efficiency and streamline business practices. In pharmaceutical hiring, this efficiency helps recruiters focus more on strategic candidate engagement. 

Smarter Candidate Matching

Unlike traditional methods that depend on manual screening, AI uses advanced algorithms and natural language processing to assess résumés comprehensively. It evaluates skills, experiences, and even cultural fit indicators. In pharmaceutical hiring, this precision is crucial, as accurate candidate matching directly influences company performance and ensures strict regulatory compliance.

The World Economic Forum reported that candidates who participated in AI-led interviews achieved a higher success rate in human interviews. Their success rate was 53.12%, compared to just 28.57% for candidates from traditional screening methods. This shows AI’s strength as an initial filter. It allows recruiters to focus on candidates with proven competencies. 

Enhancing the Candidate Experience

AI enhances the candidate experience by automating routine tasks and delivering timely, personalized communication. In the competitive pharmaceutical industry, this becomes a key differentiator. Tools like chatbots and automated scheduling offer real-time updates, immediate responses, and flexible interview options. This minimizes delays and eliminates frustrating back-and-forth communication.

By taking over administrative burdens, AI frees recruiters to concentrate on human-centric aspects of hiring. They gain more time to build rapport, share insights about company culture, and give personalized feedback. This approach ensures candidates feel valued and informed throughout the process, even when they are not ultimately selected.

Human Expertise That AI Can’t Replace

Complex roles require nuanced judgment beyond keyword matching, as recruiters assess motivations, cultural fit, and how personality aligns with organizational values. Recruiters also bring empathy, negotiation skills, and trust-building abilities. In industries that demand confidentiality and ethical sensitivity, the human connection proves essential, which keeps relationships and values central to recruitment.

HR Dive reported that in a survey of over 1,000 US and UK hiring decision-makers, 85% use skills-based hiring. More than half of US employers have also removed degree requirements. This shift underscores the recruiter’s judgment in evaluating real capabilities, an area where human expertise remains vital. 

The Future of AI + Human Collaboration in Pharma Hiring

The future of pharmaceutical recruitment is not about choosing between AI and human expertise. Instead, it depends on combining the strengths of both. AI will continue handling data-heavy tasks such as screening, predictive analytics, and compliance monitoring.

Recruiters will concentrate on strategic decision-making and nurturing strong candidate relationships. This collaboration enables faster hiring cycles, reduces bias, and ensures better talent alignment in specialized roles. As the pharmaceutical industry becomes more competitive, the partnership between humans and AI will increasingly define recruitment standards.

Gartner reported that 62% of CEOs believe AI will define the next business era. However, just 21% of CIOs report that their organizations focus on addressing AI’s effects on staff. It highlights shortcomings in workforce skills and employee-focused strategies. CHROs must drive transformation, reshape HR delivery, and prepare the workforce for an AI-enabled future. 

Frequently Asked Questions

How fast can AI speed up hiring?

AI can dramatically accelerate hiring by automating resume screening, scheduling, and candidate matching. Studies show it reduces time-to-hire, which enables recruiters to focus on building relationships. In specialized fields like pharmaceuticals, this speed advantage ensures top talent is secured before competitors.

What skills do recruiters need in the AI era?

Recruiters in the AI era need interpersonal skills, emotional intelligence, and strategic thinking. Excelling in relationship-building, negotiation, and cultural fit assessment is essential, while AI aids data analysis. With adaptability and ethical judgment, recruiters remain indispensable partners, complementing advanced technologies in modern hiring.

Can AI spot passive pharma talent?

Yes, AI can uncover passive pharmaceutical talent by analyzing professional networks, publications, and online activity. It detects expertise and career patterns beyond active job seekers. Predictive algorithms help recruiters identify suitable candidates and engage them strategically, which fosters meaningful professional connections.

AI does not replace recruiters; instead, it acts as a catalyst, which enhances their performance. Human recruiters provide judgment, empathy, and relationship-building that AI cannot replicate. They ensure candidates feel valued and aligned with company goals. 

Combined with AI, human expertise creates a powerful partnership. This collaboration elevates pharmaceutical recruitment, which secures top talent and shapes a future driven by innovation.

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